5 reasons why you should apply

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1. We're on a super exciting trajectory. zeroheight is at the cutting edge of the UX industry and thanks to the backing of investors like Y Combinator and Adobe we have everything we need to become the leader in design systems.
    

2. You get a clear path to leadership. You’ll build up and own the CS function which will make you the obvious person to lead it as zeroheight scales.
    

3. You'll have a huge impact. This is an opportunity to join a growing design startup as one of the first 10 employees in a role that can truly help the company succeed. That's why it comes with equity.
    

4. zeroheight users are awesome. They are product-makers themselves so they often go out of their way to share useful feedback.
    

5. It'll be both rewarding and fun. Being in the early team of a growing startup and seeing it succeed thanks to your efforts is hugely rewarding. Also, startups are fun :)
   
    

What will you be doing?
 

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TLDR: You’ll own the customer success function end-to-end and be the go-to person for all customers.

Here are some of the things involved:
 

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Learning
 

Learning about the product, roadmap and industry inside-out to become a true zeroheight expert

Supporting
 

Answering questions, onboarding customers, reporting bugs, solving billing issues and creating help resources for users

Managing feedback
 

Keeping track of feature requests and reporting them back to the product team

 

Measuring and improving

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• Segmenting customers, analyzing usage data and reporting on CS metrics such as retention, churn and expansion
   

• Owning renewal and using data to proactively check in with customers
   

• Owning expansion and using data to proactively find upsell opportunities
  
   

Managing enterprise relationships

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Responding to pricing inquiries, gathering requirements, doing demos, owning the enterprise pipeline and helping with procurement
 

Are we a good match?
 

👩‍❤️‍👩 You're looking for a serious relationship
 

You want to get stuck in and work somewhere long enough to have a real impact. You're super ambitious and not afraid to be autonomous, own the customer success function and take on more responsibilities as the company grows.
 

✨ You’re great with customers
 

You're great at communicating with customers: listening, empathizing, prioritizing and speaking/writing clearly and concisely

🖥 You're design-and-development literate
 

Think of it the same as what a zeroheight product manager would need to know to do their job effectively. Do you have the ability to quickly become a true zeroheight expert?
 

📱 You love products and all things UX
 

Are you excited to spend the next few years continuously learning everything you can about UX design and best practices in design systems?
 

📊 You speak B2B SaaS
 

You understand the role customer success plays and are familiar with things like churn, retention, expansion, NPS etc.

Let's make this happen!

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About us
 

Company perks
 

• Flexible working hours and work-from-home culture

• Free boxing, HIIT, yoga, wellness and fitness activities

• Lunch out with the team every month

• £1k yearly education budget for online courses and conferences

• Generous new starter budget to spend on your workspace

• Unlimited free books

 

 

About the team

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👨‍👩‍👧‍👧 We're a (growing!) team of 2 co-founders, 2 product engineers and a senior product designer

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🤸‍♂️ We have a flexible work-from-home culture and no fixed work hours — we value ownership and judge people by what they deliver, not how many hours we see each other in the office

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🌱 We're based in a lovely co-working space in London called Second Home — it's a unique, inspiring place with many, many plants, curved walls and a lovely community of people (and showers!)

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🎨 We're design-driven — we think outstanding design gives companies a competitive advantage so we take a lot of pride in the product we're building and listen very carefully to what our users want

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😂 We're pretty light-hearted and don't take ourselves very seriously

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🌮 We eat lunch together

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😴 We avoid long and/or unnecessary meetings and we value asynchronous communication and uninterrupted periods of deep work

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📆 We use sprints and issues to track work, but don't go overboard with agile and only introduce processes when it's actually necessary

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🎉 It's easy to always focus on the problem that's around the corner even when making great progress, so we make sure to celebrate small wins!

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About zeroheight

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There is a fundamental shift in the UX industry towards using "design systems" to build products, aka systems of reusable design components that allow companies to create and ship user interfaces much more efficiently. All the leading design-driven companies have one, and we believe that in the future every company will.

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But there's a problem — most companies don't have the resources to do it all themselves. This is where zeroheight comes in: we make it possible for any company in the world to have the same quality of design system tools that companies like Facebook and Google have.