Customer Engagement Manager

Overview

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This is an exciting opportunity to contribute to the success of our customers by developing and delivering internal communications advice and campaigns through Yapster.

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Package:

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• Competitive salary

• 28 days annual leave

• Opportunities for flexible working

• Personal development budget

• Fun office in the heart of Soho and regular social events

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About us:

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Yapster’s mission is to empower people working in roles traditionally underserved by productivity-boosting enterprise software. We’re already working with some of the best names around - think Ann Summers, Caffe Nero, Krispy Kreme, and Next - to do just that.

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After closing a significant round of private investment at the end of last year, we’re gearing up for rapid growth in 2019. With your help, our mobile messaging platform will be used and loved by millions of frontline workers across the world in the coming years.

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Based in the heart of Soho, we’re a friendly, fun team united by a passion for building a first class product and company culture. You can expect to work alongside brilliant people and join a fast-paced culture in which everyone relishes getting ‘stuck in’.

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Key responsibilities:

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• You will work to gain a strong understanding of our customers’ business, goals and workflows in order to articulate how Yapster can support in those goals

• You will be a key day-to-day point of contact with our customers, supporting them in developing and implementing internal communication strategies for Yapster

• Ongoing strategic communications advice and content creation support on behalf of our customers

• Creating educational and product update materials, decks, email copy and videos in conjunction with the marketing team

• Creating and analysing weekly KPI reports to identify improvements to further engage employees

• Working with the technical support team and providing low level technical support as required

• Helping our engineering team to make the Yapster platform and experience more engaging through product improvements and new features

• Creating and sending feature / product updates

• Gathering user feedback and holding user forums etc.

• Working with the marketing team to identify case study opportunities

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Experience:

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• Excellent communication skills; the ability to interact well with all levels of stakeholders

• Strong account management skills

• Process driven, good attention to detail, confident communicator, multi tasker, positive attitude, ability to work will minimal supervision

• Experience of 3+ years in an internal communications role

• Social media literate

• Experience of implementing an internal communications platform

• Proficient in Excel and Powerpoint

• Willing to travel within UK

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Diversity policy:

We aspire to build a team that properly reflects the communities we serve and welcome applications from people with diverse perspectives and backgrounds.