ABOUT US

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Yapster’s mission is to empower people working in roles traditionally underserved by productivity-boosting enterprise software. We’re already working with some of the best names around - think Ann Summers, Caffe Nero, Krispy Kreme, and Next - to do just that.

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After closing a significant round of private investment at the end of last year, we’re gearing up for rapid growth in 2019. With your help, our mobile messaging platform will be used and loved by millions of frontline workers across the world in the coming years.

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Based in the heart of Soho, we’re a friendly, fun team united by a passion for building a first class product and company culture. You can expect to work alongside brilliant people and join a fast-paced culture in which everyone relishes getting ‘stuck in’.

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Responsibilities and Duties

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• Tracking, prioritising and answering inbound support requests across a range of channels

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• Meeting all company SLAs and providing a positive customer experience

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• Running user focus groups with frontline and corporate users

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• Accurately recording and reporting user feedback and requests

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• Core data management

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• Usage data and trend analysis

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• Identifying the needs of customers and organising appropriate support from the Business Team

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• Supporting at events and roadshows where necessary

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• As we are a small team, there will be opportunities to get involved with  projects outside your main role as we grow as a company and you grow within it

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Experience

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Experience working in a customer facing role

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• Excellent written and verbal communication skills

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• Highly organised, conscientious and responsive with a strong attention to

  detail

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• High proficiency in Microsoft Excel is essential

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• Experience using basic office software (Microsoft Office, Google Docs etc.)

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• Comfortable communicating with people of all levels

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• Ability to prioritise and manage a busy workload

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• Ability to work independently

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BENEFITS

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We believe in looking after our employees. Working with us, you will be able to put your skills to the test in our fast-paced environment. We also offer:

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• Competitive salaries (and commission packages for sales roles)

• 28 days annual leave

• Opportunities for flexible working

• Regular social events and career development opportunities

• Fun office environment in the heart of Soho

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Diversity policy

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We aspire to build a team that properly reflects the communities we serve and welcome applications from people with diverse perspectives and backgrounds.