Account Manager
with Yapster
At a glance

Retail & hospitality tech start-up. Our mission is to empower people working in roles previously untouched by decent enterprise technology.

Salary: Up to £25,000 basic salary
 
Market: SaaS / Messenger App
Stage: Hyper Growth
Company size: 15+
Office: 85 Charing Cross Road, London, WC2H 0AA
Founded: 2015
Website > https://www.yapster.info/
Highlights
The
Job title:
Account Manager
Company:
Yapster
What they do: 

 

Yapster’s mission is to empower people working in roles traditionally underserved by productivity-boosting enterprise software. We’re already working with some of the best names around - think Ann Summers, Caffe Nero, Krispy Kreme, and Next - to do just that. 

What you'll do: 
 

Working for our customers, you will provide first-line telephone, live chat and email support to Yapster’s business customers and frontline app users (working for Ann Summers, Caffe Nero, Krispy Kreme, Next, The Restaurant Group etc).

Growth potential: 
 

The role offers unlimited and fast growth. People in this position have progressed to a number of different roles within the company so the sky is the limit. 

Full Job Description

ABOUT US

Yapster’s mission is to empower people working in roles traditionally underserved by productivity-boosting enterprise software. We’re already working with some of the best names around - think Ann Summers, Caffe Nero, Krispy Kreme, and Next - to do just that.

After closing a significant round of private investment at the end of last year, we’re gearing up for rapid growth in 2019. With your help, our mobile messaging platform will be used and loved by millions of frontline workers across the world in the coming years.

Based in the heart of Soho, we’re a friendly, fun team united by a passion for building a first class product and company culture. You can expect to work alongside brilliant people and join a fast-paced culture in which everyone relishes getting ‘stuck in’.

Responsibilities and Duties

  • Tracking, prioritising and answering inbound support requests across a range of channels

  • Meeting all company SLAs and providing a positive customer experience

  • Running user focus groups with frontline and corporate users

  • Accurately recording and reporting user feedback and requests

  • Core data management

  • Usage data and trend analysis

  • Identifying the needs of customers and organising appropriate support from the Business Team

  • Supporting at events and roadshows where necessary

  • As we are a small team, there will be opportunities to get involved with  projects outside your main role as we grow as a company and you grow within it

Experience

Experience working in a customer facing role

  • Excellent written and verbal communication skills

  • Highly organised, conscientious and responsive with a strong attention to

    detail

  • High proficiency in Microsoft Excel is essential

  • Experience using basic office software (Microsoft Office, Google Docs etc.)

  • Comfortable communicating with people of all levels

  • Ability to prioritise and manage a busy workload

  • Ability to work independently

BENEFITS

We believe in looking after our employees. Working with us, you will be able to put your skills to the test in our fast-paced environment. We also offer:

  • Competitive salaries (and commission packages for sales roles)

  • 28 days annual leave

  • Opportunities for flexible working

  • Regular social events and career development opportunities

  • Fun office environment in the heart of Soho

 

Diversity policy

We aspire to build a team that properly reflects the communities we serve and welcome applications from people with diverse perspectives and backgrounds.