Customer Experience
and Product Development
At a glance

OpenRent is the way people rent property online, using smart technology to make renting property cheaper, fairer and more efficient for everyone.

Salary: Up to £30,000 basic salary + share options
 
Market: Prop Tech
Stage: Hyper Growth
Company size: 20+
Office: OpenRent, Brixton. 
Founded: 2012
Website > https://www.openrent.co.uk/
Highlights
The
Job title:
Customer Experience and Product Development 
Company:
OpenRent
What they do: 

 

OpenRent is the way people rent property online - a force for good in an industry tarnished by rip-off agencies. We’ve been using smart technology to make renting property cheaper, fairer and more efficient for everyone. We are now the largest letting agent in the UK, serving over 1.6 million users, and passing on billions of pounds in savings to UK landlords and tenants.

What you'll do: 

 

You will be responsible for developing the product and providing top-notch customer interactions, ensuring that our landlord and tenant users have an exceptional experience with OpenRent.

Growth potential: 
 

There are endless opportunities to grow within this role and into other areas. Genuinely unique is the opportunity to work both on product and on customer service. Current employees doing this role found that they were limited exclusively to customer service in previous similar positions. We offer a genuine mix of both.

Full Job Description

About You

We’re looking for a bright and ambitious person to join our Core Team in a Customer Experience and Product Development capacity. You will be responsible for developing the product and providing top-notch customer interactions, ensuring that our landlord and tenant users have an exceptional experience with OpenRent. If you think this sounds exciting, keep reading!

About OpenRent

OpenRent is the way people rent property online. Our platform empowers landlords and tenants to arrange successful tenancies quickly, cheaply, and efficiently. We’re dedicated to fixing an industry tarnished by rip-off agencies. Thanks to an unrelenting focus on technology and the customer experience, we now let more properties than any high street agency in the UK and continue to grow rapidly.

Although we’ve grown our user base to a vast 1.7 million users, we’re very much of the startup mindset - a close-knit team of around 20 looking to transform an industry and have fun while we’re doing it. This is a fantastic opportunity to join a small team who are having a huge impact and building a household name brand.

About The Role

Core Team members respond to customer queries (email / SMS / phone) and work to optimise our customer service processes. They also manage relationships with our many suppliers and work directly with our developers to make changes to our product - if you can demonstrate that something is worth building or changing, then you’ll have the power to do something about it.

Within 3 Months, You’ll:

  • Be resolving customer queries, becoming an expert on our users in the process.

  • Gain extensive industry knowledge and a deep understanding of the OpenRent product.

  • Start suggesting improvements to our product and service.

Within 6 Months, You’ll:

  • Be empowered to improve team processes and customer service operations as needed.

  • See product improvements you’ve suggested go live and benefit landlords and tenants UK-wide.

  • Take ownership of small-medium sized projects to develop our product.

Within 12 Months, You’ll:

  • Be making informed decisions about the direction of the product.

  • Be working directly with our developers to introduce new features and other changes.

  • Be responsible for delivering large-scale product / operational project from start to finish.

The Ideal Candidate

  • 2:1 from a top university.

  • Enthusiastic about working in a startup environment.

  • Calm and composed to deal with the customer-facing elements of the role.

  • Ambitious and driven to ensure every process is being constantly tweaked and improved.

  • Articulate - able to justify product decisions to the team and explain them to our software engineers.

  • Technically proficient to deal with our internal tools and systems (mainly web-based).

  • Available to work Monday to Friday and one Saturday around every 6 weeks - you will receive a weekday off in lieu for your Saturday shift.

  • Passionate about our mission to fix renting for landlords and tenants alike.

OpenRent Benefits

  •  Work alongside supportive, high-performing colleagues

  •  Monthly team events

  •  Weekly team lunches

  •  Holidays encouraged (seriously)

  •  Pension contributions

  •  Flexible working hours

  •  Free office drinks + snacks

  •  Weekly yoga sessions

  •  In-office massage

  •  Annual company away weekend

  •  Work in the bright OpenRent office in Brixton (lots of great lunch options nearby!)

  •  The genuine ability to add to this list..

  • Work in the bright OpenRent office in Brixton (lots of great lunch options nearby!)

Our employee reviews on glassdoor also provide good insight into our company and culture: 

 

https://www.glassdoor.co.uk/Reviews/OpenRent-Reviews-E2286536.htm  

How to apply...

Full managed

 

We take care of the entire process for you so we can manage and remove poor experiences like ghosting, no feedback, no updates and so on  🙌

 

All you have to do is let your Relationship Manager know you’re interested, ask them any questions you have and they will take care of the rest.

Straight to the front

From there, what’s next is super simple  😇

If you like the initial sound of the company/ role. We then act as your “in” with them and set up an initial phone chat with you and the Hiring Manager there. 

 

The chat will be pretty informal and should only last 10-15 minutes - It's a fact find for both of you. 

 

More than prepared 

 

Before the call we will send you EVERYTHING you'll need to know about the company / who they are looking for / format of the call and so on. 

 

You will be fully prepared and know what to expect at every stage 😀