Early access version
Customer Relationship Manager
with The Ocean Bottle
At a glance
The Ocean Bottle is on a mission to give anyone that gives a damn about this planet the power to end the flow of plastics into the ocean!
Salary: Circa £26,000+
Market: Product / Sustainability / For Good
Stage: Early stage Growth
Company size: 8+
Office: Covent Garden, London
Website > https://theoceanbottle.com/
Full job profile not released
Customer Relationship Manager
The Ocean Bottle
What they do:
We are a mission-driven company that is hoping to make a real impact on the ocean plastic problem. Ocean Bottle is building a connection between people and long term ocean preservation. The purchase of one of our reusable bottles funds the collection of 1000 plastic bottles of ocean-bound plastic from impoverished coastal areas around the world.
What you'll do:
You will work directly with the founders and the core team to manage the company through the next phase of growth. One of the core roles will be managing our inbound customers, (b2c and b2b) from from initial enquiry through to fulfilment. You’ll get insight and experience into all areas of running a startup and you will interact with every part of the company.
You will be part of the early stage team who will play a key and vital role in taking us to the next level. We have already established ourselves as the market leader in a short period of time and are now primed to rapidly expand. You will have the opportunity to learn and grow with us which will result in moving to any area of the business which you are passionate about and can excel in. Our aim is to help you thrive.
About Ocean Bottle
We are a mission-driven company that is hoping to make a real impact on the ocean plastic problem. We have committed to both contributing a significant proportion of our revenue and at least half our profits to collecting ocean-bound plastic through our partner, the NGO The Plastic Bank.
We want to be at the leading edge of social enterprises that have global ambitions in taking global problems. There is no reason why businesses and the environment can not profit together, equally. In fact, we see this business model as the future.
What We're Building
Ocean Bottle is building a connection between people and long term ocean preservation. The purchase of one of our reusable bottles funds the collection of 1000 plastic bottles of ocean-bound plastic from impoverished coastal areas around the world. The reason we need to concentrate on these areas is that undeveloped countries have been unable to build the necessary infrastructure to effectively recycle plastic.
It has been estimated that up to 90% of ocean plastic originates from just 10 rivers in countries without this recycling infrastructure. Our partner, The Plastic Bank, uses the funds that we contribute to not only build this much-needed infrastructure but also to pay the local impoverished coastal communities a fair living wage to collect this plastic.
Our mission is to give anyone that gives a damn about this planet the power to end the flow of plastics into the ocean! We have big plans and ambitions and have some great backing behind us - Ocean Bottle is made up of a small but growing team and this is an opportunity to come join a brand that is going to change the world for the better.
We have already had a load of pre-orders from our indiegogo campaign, private islands, corporates and NGOs, ocean & tech conferences and brand partners and are shipping out product to 88 countries including orders from Virgin Galactic and Ed Sheeran
We’re looking for an effective communicator, organised and passionate person to work directly with the founders and the core team to manage the company through the next phase of growth. This is an excellent opportunity for a talented person to join a fast growing startup with the potential to progress quickly to running our customer realtionships. One of the core roles will be managing our inbound customers, (b2c and b2b) from initial enquiry through to passing on to the fulfilment team. You’ll get insight and experience into all areas of running a startup and you will interact with every part of the company.
In an ideal world, we want someone who’s familiar with working with customers and clients through inbound enquiries and a very passionate about providing an excellent customer experience.
You thrive with autonomy, and love the challenge of solving problems and learning new things. You are open minded and don’t mind being thrown random tasks and no challenge is too big OR too small. You create order where there might otherwise be chaos.
As we’re working with so many companies, partners and shipping bottles to many locations, you’ll need a real attention to detail and logistics oriented mindset. You digest information you are presented with and keep information stored at your finger-tips to educate customers and fellow teammates and formulate ideas to contribute to the smooth running and growth of the company. Underlying all of this, is a genuine care and empathy for customers, whereby you genuinely want to provide the best assistance you can.
So, if you’ve done something like this before and this description resonates with you, then hit apply!
WHAT WE NEED
● At least 1 years B2B and/or B2C support (or simialr) experience
● A strong dash of ambition (without any BS)
● An urge to initiate and act on your own ideas
● Good sense of humor
● Up for changing the world
WHAT YOU’LL GET
We are committed to ratcheting salaries as we grow, so you’ll be rewarded for being an amazing employee and contributing to our growth!
● Stock options: So you’re as invested in our future growth as we are!
● 26 days paid holiday – 25 days plus an extra day off on your birthday (because
who wants to work on their birthday)
● Flexible working and flexible unpaid leave
● Social: Regular team social events, pizzas a fortnight are a must and we work
at Shoreditch house every Monday. While we’re still small we want to make the most of company weeks away and days spent at home or in different places.
● Pension: We provide a pension scheme for all permanent employees, in line with government requirements
● Learning perks: We’ll give you £100 towards books and learning materials every year, so your next read is on us.
● We’ll offset your annual carbon footprint
How to apply...
We take care of the entire process for you so we can manage and remove poor experiences like ghosting, no feedback, no updates and so on 🙌
All you have to do is let your Relationship Manager know you’re interested, ask them any questions you have and they will take care of the rest.
Straight to the front
From there, what’s next is super simple 😇
If you like the initial sound of the company/ role. We then act as your “in” with them and set up an initial phone chat with you and the Hiring Manager there.
The chat will be pretty informal and should only last 10-15 minutes - It's a fact find for both of you.
More than prepared
Before the call we will send you EVERYTHING you'll need to know about the company / who they are looking for / format of the call and so on.
You will be fully prepared and know what to expect at every stage 😀