Growth / Customer Success 
with Lifted
At a glance

Lifted is on a mission to transform how we grow old at home. Building the future of care at home.

Salary: Circa £30,000 basic salary depending on experience
 
Market: HealthTech / Elderly Care / SaaS
Stage: Hyper Growth
Company size: 7+
Office: Shoreditch, London, 
Founded: 2018
Website > https://www.liftedcare.com/
Highlights
The
Job title:
Growth / Customer Success
Company:
Lifted 
What they do: 

 

We are building a tech first home care business that provides unrivalled high-quality care and better health predictions, helping older people live longer at home.

What you'll do: 

 

You will be responsible for helping more families get the care they deserve. Working within our rapidly expanding growth team, you will be the first point of call for people looking for care.

Growth potential: 
 

The role offers unlimited and fast growth. 

Full Job Description

Intro to Lifted

 

Lifted is on a mission to transform how we grow old at home. We are building a tech first home care business that provides unrivalled high-quality care and better health predictions, helping older people live longer at home. We want our team to share our passion to do something better in the home care sector. Lifted launched in 2018 and is now fully regulated by the Care Quality Commission.

 

We provide our Clients with the best care from the comfort of their home. Our best-in-class Carers and technology-driven services are designed to give people’s loved ones the care they deserve. We are on a mission to transform care at home and we’re looking for great people to join our amazing Care Team. 

A care provider enabled by tech… Lifted provides exceptional care for loved ones, and peace of mind for families. We take an innovative and personalised approach to improving the home care experience. With a big heart and industry leading technology we do home care differently; better quality Carers, exceptional reliability with 24/7 support, and a care platform that keeps you informed. All at a fair price.

The Role

You will be responsible for helping more families get the care they deserve. Working within our rapidly expanding growth team, you will be the first point of call for people looking for care.  It’s a sales role but not as you know it. You will be willing to dive in to truly understand how we can help and you will focus on building a relationship based on trust and empathy from the first call.

 

You will promote our mission, communicate our unique value, and be an ambassador for our relentless commitment to quality. Once families decide we are right for them you will work with our Inspirational Care Team to make sure their care gets off to a flying start.

 

Working in a fast paced, ambitious and supportive scale-up environment will give you the emotional energy to be on top of your game. At Lifted we are tackling a generational issue and you are at the very epicentre of the solution!

You will:

  • Answer inbound enquiries (via phone, online chat, email etc.) from people looking for care and their loved ones

  • Listen with genuine empathy to understand how we can help, communicate our unique value, and book assessments for our Care Team

  • Build relationships based on trust from the first interaction. We do not do hard selling.

  • Work with the Care Team to onboard new families to our Platform 

  • Proactively support families in the first week of care, speedingly addressing any issues and setting them up for success

  • Nurture our database of families who have previously engaged with us and convert them into new clients 

  • Conduct outbound calls and other outreach to generate new leads for Lifted

  • Ensure all clients are fully onboarded and compliant 

  • Implement bespoke marketing projects under the guidance of our Head of Growth e.g. referrals campaigns etc, if time allows. 

Requirements

  • Genuine empathy - we often meet families in a tough spot. You must be able to listen, understand and engage with their needs. 

  • Passion for transforming care - experience arranging care, or caring for a loved one preferred

  • Comfort with working to ambitious targets and being held accountable

  • Ability to communicate the value of our proposition convincingly and clearly

  • Strong handle of data and management information - you will need to be able to track the impact of your efforts and analyse customer trends

  • Willing to learn and put the effort in to develop new skills and learn more about the Care sector

  • Proud ambassador of Lifted able to inspire others on the journey  

  • At least 1 year in previous sales roles in a service setting preferred

Benefits

  • Salary of £25k to £30k (depending on experience) 

  • Potential for Options

  • Monthly team dinner - a team who eats together stays together

  • Fantastic bright and open office in Shoreditch - in the hub of London’s Startup community

  • Plenty of flexible working space and an amazing cafe inside

  • Free company drinks every friday on the rooftop overlooking the city

  • Company laptop

  • Play a part in transforming the care sector 

See more about us here:

https://www.liftedcare.com/about-us/