At a glance
Lifted is on a mission to transform how we grow old at home. Building the future of care at home.
Salary: Circa £30,000 basic salary depending on experience
Market: HealthTech / Elderly Care / SaaS
Stage: Hyper Growth
Company size: 7+
Office: Shoreditch, London,
What they do:
We are building a tech first home care business that provides unrivalled high-quality care and better health predictions, helping older people live longer at home.
What you'll do:
You will be Lifted’s very first ‘Customer Champion’. Working within our inspirational Care Team, you will ensure that Lifted only delivers the highest quality care at all times.
The role offers unlimited and fast growth.
Full Job Description
Intro to Lifted
Lifted is on a mission to transform how we grow old at home. We are building a tech first home care business that provides unrivalled high-quality care and better health predictions, helping older people live longer at home. We want our team to share our passion to do something better in the home care sector. Lifted launched in 2018 and is now fully regulated by the Care Quality Commission.
We provide our Clients with the best care from the comfort of their home. Our best-in-class Carers and technology-driven services are designed to give people’s loved ones the care they deserve. We are on a mission to transform care at home and we’re looking for great people to join our amazing Care Team.
A care provider enabled by tech… Lifted provides exceptional care for loved ones, and peace of mind for families. We take an innovative and personalised approach to improving the home care experience. With a big heart and industry leading technology we do home care differently; better quality Carers, exceptional reliability with 24/7 support, and a care platform that keeps you informed. All at a fair price.
You will be Lifted’s very first ‘Customer Champion’. Working within our inspirational Care Team, you will ensure that Lifted only delivers the highest quality care at all times. You think of Lifted’s clients as part of your wider family and would not accept anything but the very best for them.
If standards are not right, or slipping, you will intervene, respectfully, holding the necessary functions and processes to account. With clarity of purpose you will influence stakeholders across the business to fix any issues in the operating model. Where things need to be changed, you will not rest until the quality of care is where it needs to be. Working in a fast paced, ambitious and supportive scale-up environment will give you the emotional energy to be on top of your game. We at Lifted are tackling a generational issue and you are at the very epicentre of the solution!
Reporting to the Head of Care Quality you will:
Put our clients at the centre of your universe
Hold the very highest standards of customer care and always champion quality
Triage, diagnose and troubleshoot all customer issues, working closely with teamates
Enjoy working to KPIs and OKRs
Understand how to effectively manage different client types
Build meaningful and productive relationships with your colleagues
Be diligent, organised and run a tight ship
Care deeply about what you do
2+ years in customer services or account management
Cared for a loved one
Mission driven, reliable and resilient
Strong organisational and communication skills
Able to handle fluid situations and not irked by change
Strong handle of data and management information
Willing to learn and put the effort in to develop new skills
Proud ambassador of Lifted able to inspire others on the journey
Salary of £25k to £30k (depending on experience)
Potential for Options
Monthly team dinner - a team who eats together stays together
Fantastic bright and open office in Shoreditch - in the hub of London’s Startup community
Plenty of flexible working space and an amazing cafe inside
Free company drinks every friday on the rooftop overlooking the city
Play a part in transforming the care sector
See more about us here: