Customer Happiness
with Lifted
At a glance

Lifted is on a mission to transform how we grow old at home. Building the future of care at home.

Salary: Circa £30,000 basic salary depending on experience
 
Market: HealthTech / Elderly Care / SaaS
Stage: Hyper Growth
Company size: 7+
Office: Shoreditch, London, 
Founded: 2018
Website > https://www.liftedcare.com/
Highlights
The
Job title:
Customer Happiness
Company:
Lifted 
What they do: 

 

 We are building a tech first home care business that provides unrivalled high-quality care and better health predictions, helping older people live longer at home.

What you'll do: 

 

You will be Lifted’s very first ‘Customer Champion’. Working within our inspirational Care Team, you will ensure that Lifted only delivers the highest quality care at all times.

Growth potential: 
 

The role offers unlimited and fast growth. 

Full Job Description

Intro to Lifted

 

Lifted is on a mission to transform how we grow old at home. We are building a tech first home care business that provides unrivalled high-quality care and better health predictions, helping older people live longer at home. We want our team to share our passion to do something better in the home care sector. Lifted launched in 2018 and is now fully regulated by the Care Quality Commission.

 

We provide our Clients with the best care from the comfort of their home. Our best-in-class Carers and technology-driven services are designed to give people’s loved ones the care they deserve. We are on a mission to transform care at home and we’re looking for great people to join our amazing Care Team. 

A care provider enabled by tech… Lifted provides exceptional care for loved ones, and peace of mind for families. We take an innovative and personalised approach to improving the home care experience. With a big heart and industry leading technology we do home care differently; better quality Carers, exceptional reliability with 24/7 support, and a care platform that keeps you informed. All at a fair price.

The Role

You will be Lifted’s very first ‘Customer Champion’. Working within our inspirational Care Team, you will ensure that Lifted only delivers the highest quality care at all times. You think of Lifted’s clients as part of your wider family and would not accept anything but the very best for them. 

 

If standards are not right, or slipping, you will intervene, respectfully, holding the necessary functions and processes to account. With clarity of purpose you will influence stakeholders across the business to fix any issues in the operating model. Where things need to be changed, you will not rest until the quality of care is where it needs to be. Working in a fast paced, ambitious and supportive scale-up environment will give you the emotional energy to be on top of your game. We at Lifted are tackling a generational issue and you are at the very epicentre of the solution!

Reporting to the Head of Care Quality you will:

  • Put our clients at the centre of your universe

  • Hold the very highest standards of customer care and always champion quality

  • Triage, diagnose and troubleshoot all customer issues, working closely with teamates   

  • Enjoy working to KPIs and OKRs

  • Understand how to effectively manage different client types 

  • Build meaningful and productive relationships with your colleagues

  • Be diligent, organised and run a tight ship

  • Care deeply about what you do

Requirements

 

  • 2+ years in customer services or account management 

  • Cared for a loved one

  • Mission driven, reliable and resilient 

  • Strong organisational and communication skills

  • Able to handle fluid situations and not irked by change

  • Strong handle of data and management information 

  • Willing to learn and put the effort in to develop new skills 

  • Proud ambassador of Lifted able to inspire others on the journey 

Benefits

  • Salary of £25k to £30k (depending on experience) 

  • Potential for Options

  • Monthly team dinner - a team who eats together stays together

  • Fantastic bright and open office in Shoreditch - in the hub of London’s Startup community

  • Plenty of flexible working space and an amazing cafe inside

  • Free company drinks every friday on the rooftop overlooking the city

  • Company laptop

  • Play a part in transforming the care sector 

See more about us here:

https://www.liftedcare.com/about-us/