Marshmallow​

​

DESCRIPTION

​

We're building a smart, digital insurer of the future to help us achieve our mission of helping everyone have equal access to fair financial products. We're a small team backed by investors who have backed Spotify, Monzo, Adyen and others. Following our successful launch earlier this year we are now scaling - FAST.

​

To build an insurer that can compete with huge multi-billion dollar monsters such as Axa, Allianz, and Direct Line we need customer centric, and awesome customer operations 💪. You'd be joining a team that have worked at billion dollar fintechs such as Transferwise & Monzo, and large insurers such as Admiral and Zurich.

​

The primary responsibility of this role is to make every interaction a customer has with us enjoyable, to be a voice for customer centricity, and a voice for automation. You'll be on the front-line as the voice and face of the company, as well as evolving and developing scalable processes that allow us to be extremely efficient.

​

What does the next 12 months look like for Marshmallow

 

We will be a team consisting of 50+ of the highest achievers across technology, product, design and financial services - hellbent on creating the most customer centric insurance products in the world. These products will save our in-need customer's tonnes of money - as we expect to be 10* more efficient than incumbents due to bots and automation. You can expect to work in a team that delivers products, features and improvements continuously and with urgency. Our long-term advantage will help us expand to other European countries helping us serve millions of people.

​

​

What's the opportunity? 

​

This is a career defining opportunity for someone who wants to change the way finance works. The product that you'll help to build will touch millions of users who will rely on us to be there for them in life changing scenarios. You'll have the autonomy to make a huge impact and you'll be moving a huge lumbering industry forward to finally give customers an insurance experience they deserve.

​

You'll be...

​

• Asked to think big when imagining future solutions that solve these problems

• Working on high-level product strategy to deliver the best financial products possible

• Managing the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects

• Deeply ingrained in the problems that you’re tackling through research and regular interaction with customers; defining and framing those problems for the team

• Scoping solutions in the smallest possible state to ship to customers as early as you can.

​

​

You should apply if...

​

• You have 4+ years as a product manager used to delivering customer centric, meaningful products

• You can think rigorously about design and have a deep understanding of how to create simple user interfaces

• You can clearly communicator product decisions and the rationale behind them. You’re comfortable making decisions without consensus and are comfortable challenging decisions made by the people around you

• You’re able to easily switch between thinking creatively and analytically

• You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user's frustration.

​

​

 

We will get bonus points if you...

​

• You have experience moving and living in a foreign country

• Have worked in a fintech company before

• Push yourself to grow as an individual - Every Single Day.

​

​

Benefits 😍

​

• Competitive salary

• Equity in a fast growing fintech

• Free kindle with unlimited books

• Breakfast every Tuesday

• Central London office

• Opportunity for HUGE growth and responsibility

• Whatever equipment you need to get your job done.

​

​

Logistics

​

• Our process consists of a coffee or phone interview, a task and a few hours onsite. We will endeavour to be communicative and transparent throughout :)

​

We're looking for people who love to learn and continuously push themselves. We hire smart thinkers who are comfortable making decisions in their areas of expertise and who think 'how might this work' rather than 'why might it fail'. We want to push the boundaries of insurance and technology so look for ambitious people who take rigorous steps to accomplish the impossible.

​

​

​

​

​

​

​

​