Sales Executive 
Job Description

Deskpro helps to bring better online customer service to millions of people. Some of our customers include Apple, Microsoft, Valve, P&G, Samsung, Freelancer, HMRC & the NHS.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

We are looking for smart and self-motivated Sales Executives to help us scale the business through a new stage of growth, with a competitive salary £45k OTE (£30k base, uncapped commission, paid monthly + Share options). Reporting to the Commercial Manager you will generate leads, build automated workflows, lead demos and close deals across a variety of sectors. There could be flex and increase on salary package for the right person.

 

Make an impact

Over 2 million people use Deskpro every month. We are dedicated to delivering a comprehensive and flexible platform that empowers organizations to provide the best support. Turning our customers and their teams into superheroes makes us happy.

Join our sales team and accelerate your career with Deskpro, helping to improve online customer service forever!

The Sales Executive role at Deskpro is perfect if you:

  • Have experience building relationships quickly with people & closing deals.
     

  • Are motivated by hitting KPIs and driven by uncapped commission structure.
     

  • Want to be a key part of a small but growing and profitable software startup.
     

  • Have a fantastic grasp of digital technologies and software.

 

What will you be doing?
 

As a Sales Executive here at Deskpro, you will be responsible for guiding new prospects along the full sales-cycle from initial contact to closed deals. Building relationships and selling Deskpro to a multitude of different companies.

  • Selling Deskpro into new companies and expanding accounts to other teams.

  • Following up on potential customers who have signed up for our free trial or demo.

  • Researching and evolving the sales process of the Deskpro platform and website.

  • Experimenting with a multitude of ideas and tools to generate new leads.

  • Planning and executing on outbound lead generation campaigns.

  • Reporting into the Commercial Manager and working closely with the CEO & COO.

  • Engaging and communicating with the team to improve customer journeys.

  • Managing pipelines of deals from end-to-end.


Requirements
 

You need to be highly self-motivated, driven by uncapped commission and bring your experienced with closing deals in a high pressure environment. Ideally you have all of the following:
 

  • At least 1+ year software sales, preferably B2B software

  • Ability to manage your own time, prioritise track KPIs and smash goals.

  • Enjoy talking to and helping potential customers solve problems.

  • A rapid ability to learn. Deskpro is a powerful product, so there is a large product to learn, understand and sell.

  • Comfortable working in a technical environment and managing technical conversations with software engineers as well as understanding the experience from a potential customer's perspective.
     

Benefits
 

We are a friendly startup-team based in central Wimbledon, 3 minutes walk from fantastic transport links (train, District and Northern line tubes, buses, trams).

  • Competitive Salary £45k OTE (£30k base + uncapped commission, paid monthly) + Share Options Package

  • 25 days holiday plus UK Bank Holidays

  • BUPA Private Healthcare & Cash Scheme, Pension Scheme, Bike storage, Season ticket loans, Reduced gym membership, Cycle to Work, Free Phone SIM (unlimited calls, data etc).

  • Laptop & 2 x 4k Monitors, ergonomic chair & sit-stand desks as standard.

  • Monthly team socials and legendary Xmas & Summer Parties.

  • Personal budget for training and growth.

  • A chance to be truly invested in a growing software company, with generous share options.

  • Lovely bespoke offices, BBQs in the summer, Monday team breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks with beers for Friday afternoon.

  • A mixture of autonomy over your role and real responsibilities to the team and business.


 

Grow your career with us

Whether you are an experienced professional or recent graduate, we’re committed to helping you learn and grow your career. We encourage you to challenge yourself with engaging work and develop new skills through our educational opportunities. Unleash your potential and help shape the future of Deskpro

We value our people

Our product is built by our passionate team of engineers, designers and customer support assistants. We value each team member’s unique strengths and insights, and we believe in their abilities. At Deskpro, everyone is given the autonomy to truly succeed.

A great work environment

We are committed to providing a friendly and relaxed work environment where our team can thrive. We want you to enjoy working with us, so Deskpro offers plenty of perks to brighten your day - sit-stand desks, free snacks, a fully-stocked beer fridge, and team lunches every Friday to name a few

Shape the future of Deskpro

Deskpro is well-established in the industry, with over 20 years of experience developing outstanding helpdesk software. We are proud to say that world leading organizations such as Apple, Microsoft, Brown University and HMRC rely on Deskpro to deliver the best customer support. In 2017, Deskpro was recognized by Deloitte as one of Europe's fastest growing technology companies.

How to apply...

Full managed

 

We take care of the entire process for you so we can manage and remove poor experiences like ghosting, no feedback, no updates and so on  🙌

 

All you have to do is let your Relationship Manager know you’re interested, ask them any questions you have and they will take care of the rest.

Straight to the front

From there, what’s next is super simple  😇

If you like the initial sound of the company/ role. We then act as your “in” with them and set up an initial phone chat with you and the Hiring Manager there. 

 

The chat will be pretty informal and should only last 10-15 minutes - It's a fact find for both of you. 

 

More than prepared 

 

Before the call we will send you EVERYTHING you'll need to know about the company / who they are looking for / format of the call and so on. 

 

You will be fully prepared and know what to expect at every stage 😀