Operations Manager
Salary: £30,000-£40,000
 
Market: Co-working Workspace
Company size: >50
Stage: Hypergrowth
Offices: London - Croydon
Founded: 2016
With
The
Highlights
Job title:
Operations Manager
What they do: 
 

TMRW is south London’s leading office and coworking workspace; it is located in the Coffee Quarter of Croydon and provides facilities including offices, coworking desks, a large event space, an award-winning independent café and a buzzying community of entrepreneurs, innovators and larger organisations in need of inspiration and innovation. It is south London’s largest workspace and the only ‘new generation’ facility, with generous space, designer furniture and a fantastic community network.

Location:
London - Croydon
What you'll do: 
 

As the Operations Manager you will manage all aspects of the workspace and facilities, including suppliers, service providers and staff, and provide some administration assistance (events bookings, some reporting preparation and invoicing). 

Full Description
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Insight
Operations Manager with TMRW

About TMRW 


TMRW is south London’s leading office and coworking workspace; it is located in the Coffee Quarter of Croydon and provides facilities including offices, coworking desks, a large event space, an award-winning independent café and a buzzying community of entrepreneurs, innovators and larger organisations in need of inspiration and innovation.

 

It is south London’s largest workspace and the only ‘new generation’ facility, with generous space, designer furniture and a fantastic community network. 


We are looking for an Operations Manager to keep the TMRW workspace in peak condition at all times and to supervise large scale events run in our events space. 


You will be responsible for the upkeep of the space, ensuring the space looks its best for our members and the many guests we welcome each week. You will set and keep the highest level of customer service and often be the first person people speak to, so you shall represent TMRW, its values and ethics at all times.

 

This is a great opportunity to take your existing hospitality, customer experience and administration management skills to the next level. You will be working with the existing team, friendly, hard-working yet fun-loving and experienced people.  
 
About the role


We are looking for an experienced, organised and multi-tasking manager. This is a management role, and you will report directly to the CEO. 


As the Operations Manager, you will manage all aspects of the workspace and facilities, including suppliers, service providers and staff, and provide some administration assistance (events bookings, some reporting preparation and invoicing).  
 
Office space Management.  To ensure the space is functioning at peak level you shall manage: 
 
▪ Maintenance of the space, ensuring all equipment, kitchen appliances and lighting are fully functioning

▪ Cleanliness of the space, directing the cleaning company employed by TMRW and being the first point of contact

▪ All access, security and CCTV systems 
▪ Procurement of suppliers and service providers

▪ Waste management for the space, ensuring we are recycling efficiently and effectively

▪ Regular checks to ensure cleanliness and supply levels are adequately maintained

▪ Order equipment and furniture, supplies and stationary  
 
Events & venue Management.  To ensure the good supervision of larger events in our space you shall: 
 
▪ Monitor the events inbox and direct any enquiries or issues to the events team members

▪ Answer enquiries for events (by telephone and email) and prepare quotes for clients  

▪ Send invoices and ensure payments are made in time

▪ Upsell extra services for large events incl catering options, DJ etc be the main point of contact for the client  
▪ Supervise the set-up and set-down of all events including furniture, AV system and catering

▪ Instruct and manage the small events team  

▪ Liaise with the community manager and café team to ensure events run smoothly

▪ Welcome guests with a friendly and approachable manner, occasionally sitting at reception 
 
Administration: 

 

▪ The main point of contact for the accountants

▪ Capture expense receipts and upload to the relevant folders

▪ Deposit any cheques and cash drops to the bank 
▪ Manage petty cash

▪ Chase clients for payments of invoices  
 
About you:


▪ Previous experience at this level with the tasks listed above

▪ Used to a fast-paced, multi-tasking environment

▪ Professional, hard-working, able to work under pressure  

▪ Organised with a high level of attention to details

▪ A strong sense of initiative 
▪ Excellent customer service and communications skills; you’re representing TMRW, so need to be friendly, open, confident, outgoing and fun

▪ Bonus points for: o Knowledge of Xero online accounting

▪Living close to TMRW (or a short commute away)

What's next?
Chat with your Relationship Manager.
 
Ask any questions you may have.
Interested?
They will guide you through the process.
Not quite the one for you?
They will explore other options for you that may be a better fit for you.