Chattermill? Chatterwho? Chatterwhat?

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Since Chattermill was founded in June 2015 the most successful organisations in the world have demanded a more modern & flexible approach to customer experience analytics.

 

Fast forward to now and we are bursting with excitement at the incredible product we are offering to some of the most forward thinking groups on the planet. We work closely with governments, unicorns and some of the most established institutions in society to give these organisations real, actionable value from their customers experiences. We’ve experienced crazy growth in this time and we know there are absolutely no signs of that growth stopping anytime soon!

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Chattermill has created cutting edge artificial intelligence technology to drive better and more impactful decisions for our client’s customers experience. Our product is a SaaS analytics solution that is already being used by some of the most exciting companies on the planet including Uber, Just Eat, Deliveroo and Transferwise. We went through Entrepreneur First, Europe’s top deep tech accelerator and are funded by prominent London investors.

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Those are great clients and an impressive start, but that is just the beginning. Our vision is to empower decision makers across organizations to be as customer-centric as possible. Our clients depend on Chattermill to provide the data needed to make major product and strategy decisions.

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We always look for people who are passionate about startups, AI, and data driven insight and aren’t afraid to take on big challenges to contribute to the continued success of Chattermill. This is an unbelievable opportunity to become a key player in the sales team and share ownership of the key challenges facing us as a company.

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You’ll be joining a small but mega-talented team of dedicated and infectiously enthusiastic people who will give you all the support you need to succeed - all you have to do is ask!

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What you’ll get up to:

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• Build relationships with potential clients in anyway possible to close deals - typically we do it in-person, over the phone, video conference etc, but we never limit ourselves!

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• Help educate customers on the value of Chattermill throughout the adoption cycle

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• Manage a pipeline of opportunities and handle all stages of the sales process from generating prospects through to closing deals

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• Develop deep customer relationships “high and wide” (operational through executive, across all the relevant functions) with prospective clients to win new business

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• Become an expert in the use of the Chattermill technology and what it makes possible for partners as well as the wider AI and Customer experience space

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• Work with the Client Experience team to transition new clients that you have signed up

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• Work with the Growth team to identify new opportunities and grow pipeline of sales opportunities

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• Serve as the voice of our customers and thrive on feedback to drive continuous improvement across all areas including product

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A bit about what you need:

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• Minimum 3 years’ successful experience in a sales role with a consistent record of exceeding targets

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• Experience of the sales process from prospecting to close

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• Flexibility to sell to different types of business from start up to Enterprise as well a range of stakeholders across different departments and levels of seniority

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• A proven ability to identify the right stakeholders and navigate the sales process

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• Excellent interpersonal skills with the ability to rapidly build rapport with different people

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• Strong presentation skills with the ability to present confidently

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• Comfortable working with data to form arguments and answer questions

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• Rapid learner with the ability to prioritise in a fast paced environment

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• Team player: you don’t draw the line at just your own responsibilities - you care deeply about the whole success of the business

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• Experience working with SaaS and / or analytics technology products a bonus but not compulsory

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The Package:

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• Competitive salary and commission

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• Real responsibility - we only hire exceptional candidates that we fully trust to further the business by working the best way they know how.

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• Work directly with the founding team.

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• You have a voice - from the product to hiring to the vision of the business. We listen to everyone!

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• Generous learning & development budget

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• Cool office in the heart of Shoreditch

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• Regular team events

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• The right equipment for you to do your job the best way possible

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