Customer Success Associate
Salary: £28,000
Market: Prop Tech
Company size: <10
Stage: Early Stage - Growth
Offices: London 
Founded: 2017
With
The
Highlights
Job title:
Customer Success Associate
What they do: 
 

Construction is the second least digitally disrupted industry in the world. Our vision is to create a connected construction world. We're starting off on our journey by bringing simplicity and trust to each and every renovation. You'll be helping us connecting renovation professionals (e.g. architects) and builders.

Location:
London 
What you'll do: 
 

Provide an unrivalled user experience and help achieve the highest feedback scores. Help users on both sides of the marketplace (home renovation professionals and builders) using chat messaging and phone 

Full Description
"See our thought's" 
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Insight
Customer Success Associate with Weaver

A little bit about us

 

 

Construction is the second least digitally disrupted industry in the world. Our vision is to create a connected construction world. We're starting off on our journey by bringing simplicity and trust to each and every renovation. You'll be helping us connecting renovation professionals (e.g. architects) and builders.

We're small, well-funded and entering our second stage of growth. You'll be joining at an exciting point in our startup which means lots of responsibility and opportunities to make a massive difference. You'll be working closely with the Founders.

What you will be doing

  • Help users on both sides of the marketplace (home renovation professionals and builders) using chat messaging and phone

  • Provide an unrivalled user experience and help achieve the highest feedback scores

  • Feedback user improvements to the rest of the team influencing our product

  • Understand how the business KPIs impact your day-to-day tasks and optimise accordingly by communicating across the team

  • Get involved with other projects that excite you!

What skills you'll need

  • A degree with at least a 2:1 from a top university

  • 1-3 years work experience

  • A drive to improve products and customer experiences

  • Excellent written and verbal English

  • A great communicator who naturally has patience and empathy

  • A keen eye for detail

  • An ability to be self sufficient and learn quickly

  • Extra credits for experience in property/construction, startups and BD

Benefits 

  • A tech startup competitive salary

  • Working in a stylish startup co-working space

  • A MacBook Air

  • A great team atmosphere with lots of opportunity for fun

  • The opportunity to turn into a full time employee after 3 months

More about us >

What's next?
Chat with your Relationship Manager.
 
Ask any questions you may have.
Interested?
They will guide you through the process.
Not quite the one for you?
They will explore other options for you that may be a better fit for you.