Customer Service Associate 
Salary: £25,000 - £30,000  
Market: Software Education
Company size: 50+
Stage: Hyper Growth
Offices: London
Founded: 2013
With
The
Highlights
Job title:
Customer Service Manager
What they do: 
At Makers, we are creating a new generation of tech talent who are skilled and ready for the changing world of work. We are inspired by the idea of discovering and unlocking potential in people for the benefit of 21st century business and society. We believe in alternative ways to learn how to code, how to be ready for work and how to be of value to an organization. At our core, Makers combines tech education with employment possibilities that transform lives.
Location:
London
What you'll do: 
 

Makers is expanding fast. So many people are now inspired to transform their lives and learn to code. With higher numbers of people contacting us than ever before, we want to provide them with an outstanding service from the moment they reach out to us, whether by phone, email or chat.

 

You’ll be the first point of contact for any prospective students so we can look after them in the best possible way; and represent the Makers brand, whether by phone, email, over chat or in person.

Full Description
"See our thought's" 
This is where we explain who we think the role would suit and why, a bit about the company culture, growth plans and just some extra added insight for you :)
This is where you can really tell if the company and role is for you...or not.
Insight
Customer Service Associate with Makers

At Makers, we are creating a new generation of tech talent who are skilled and ready for the changing world of work. We are inspired by the idea of discovering and unlocking potential in people for the benefit of 21st century business and society.

 

We believe in alternative ways to learn how to code, how to be ready for work and how to be of value to an organization.

At our core, Makers combines tech education with employment possibilities that transform lives.

This intensive four-month program (which includes a month-long PreCourse) sets students up to become a high quality professional software engineer.

We’re also actively making the tech industry more inclusive and diverse through offering discounts for women and running a Fellowship program to make the course more accessible.

Launched in February 2013, Makers has trained more than 1,500 students, who have gone on to join leading software companies including ThoughtWorks, Lyst, BSkyB, M&S, the Ministry of Justice, Deloitte Digital, TechStars, CompareTheMarket, Financial Times etc.

Our ambition is to help as many people as possible to start a new career in software development, whilst providing companies with an incredible talent pipeline.

Makers is a company built on trust. We'd like to invite you to read about self-setting salariesbuilding companies based on trustnon-violent communicationssome inspiration from Lao Tzu and many other wonders hidden on our blog!

Everyone deserves a job they love. At Makers, our mission is to transform lives, accelerating the careers of tech professionals by integrating education & employment.

You deserve a job you love. And this one is about delighting our customers!

 

This role is all about delivering amazing customer service, whether by phone, email or chat. No previous knowledge of coding is required.

You’ll have a genuine say in the way the business is run, and the environment in which you work. You’ll be encouraged to identify problems and solve them; and to seek out new opportunities and pursue them. In short, you'll have a voice that will be heard and valued.

Reporting to: Head of Marketing

 

What you'll be doing:

Makers is expanding fast. So many people are now inspired to transform their lives and learn to code. With higher numbers of people contacting us than ever before, we want to provide them with an outstanding service from the moment they reach out to us, whether by phone, email or chat.

  • You’ll be the first point of contact for any prospective students so we can look after them in the best possible way; and represent the Makers brand, whether by phone, email, over chat or in person.

  • You’ll be going the extra mile to help whoever gets in touch, whether it's about learning to code, or any other enquiry.

  • You’ll be the voice of our prospective students within Makers, working with your marketing team colleagues to keep improving how we communicate externally, and with our admissions team to assist in the initial stage of selection.

  • You’ll be a source of knowledge about Makers, our industry, our courses and how to identify people who are right for our different products - don't worry, we’ll train you to become knowledgeable.

  • Over time, you’ll also have the opportunity to help scale our systems and processes based on customer feedback, in order to keep delivering an outstanding service whatever the volume of requests we get.

Success in this role looks like:

  • Outstanding feedback from prospective students by understanding not only all about Makers, but our market overall and their needs

  • Managing the volume of work by being well organised

  • Making improvements to our systems and processes by creating well-crafted content for emails and FAQs in partnership with the marketing team

  • Assisting with the initial stages of selection for our admissions team.

Perks:

  • Working in a company that’s built on trust over fear with a core mission to transform lives;

  • Growing as a person, by learning transparency, vulnerability, the growth mindset, emotional intelligence, perhaps some hard truths about yourself, and how to give and receive feedback honestly and productively;

  • Able to join yoga and meditation sessions run for the students;

  • Join a scaling company that’s evolving all the time;

  • We have a minimum holiday policy, rather than a maximum - we encourage our team to take at least 28 days a year;

  • Private Medical Insurance (after you've been with us at least 3 months);

  • A Perkbox account, including significant discounts on products, experiences and things like gym membership;

  • Being surrounded by a diverse group of bright, motivated people, who all really care about doing the very best they can for our students, for our hiring partners and for each others.

Details:

  • Location: Our campus in Spitalfields, London.

  • Salary: We’ll offer in the region of £25,000, depending on previous (relevant) experience. After a year in the role, you'll be encouraged to set your own salary at least once a year (how do I set my own salary?).

Interview process:

  • Application with questionnaire (and ideally, CV/LinkedIn)

  • Phone Interview

  • Face-to-face interview with COO & Head of Marketing

  • Face-to-face interview with Marketing & Admissions

  • Face-to-face interview with our Head of People and our CEO

On Inclusivity

We’re building a working environment (and recruitment process) where everyone feels welcome and included - we think we’re doing a good job of that so far, but we know can do a lot better, and we’re committed to learning what more we can do to improve. If reading this job description has given you any doubt about whether you’d feel welcome or included at Makers, first, we’re really sorry; and second, we’d really like to hear from you about it, so we don’t do it again.

About Makers

At Makers, we are inspired by the idea of discovering and unlocking tech skills potential in people for the benefit of business and society. We combine tech education with employment possibilities that transform lives.

Founded in 2013, we’ve helped more than 1,500 people begin a new career in software and have been building long-term relationships with tech employers big and small.

We’re pretty good at what we do, according to our clients (both developers and employers), industry bodiesthe press and the government. We can only get better by working with you.

What's next?
Chat with your Relationship Manager.
 
Ask any questions you may have.
Interested?
They will guide you through the process.
Not quite the one for you?
They will explore other options for you that may be a better fit for you.