Account Manager
with Birdie
At a glance

Birdie is a digital care companion transforming the way we look after the elderly living at home so that our loved ones can live at home longer, healthier and happier.

Salary: Basic salary circa £35,000+ 
Market: Health Tech 
Stage: Growth
Company size: 30+
Office: Next to Angel Station, London
Founded: 2017
Website > https://birdie.care/
Highlights
The
Job title:
Account Manager
Company:
Birdie
What they do: 

 

At Birdie, we believe that our elders deserve to age with confidence in the comfort of their own home. We use digital products, cutting-edge home connected devices and AI to empower the care community deliver better, adapted, preventative care. 

What you'll do: 
 

You will work closely within the Customer Care team to manage a community of care agency owners and caregivers, but will interact constantly with the product, tech and sales team as well as with the management team;

Growth potential: 
 

At Birdie we will secure market-leading share of the market in the UK then start to build international operations so growth in the role and for the company is truly great.

This role is crafted to become a key and integral part of our Account Management and Success team as we grow.

Full Job Description

About Birdie

 

Birdie is a digital care companion transforming the way we look after the elderly living at home.

At Birdie, we believe that our elders deserve to age with confidence in the comfort of their own home. We use digital products, cutting-edge home connected devices and AI to empower the care community deliver better, adapted, preventative care. So that our loved ones can live at home longer, healthier and happier.

Launched in 2017, Birdie is a team of 20 top-notch care, product, health and tech social entrepreneurs committed to transform the way we care for our elders. We secured a £8.5 mln funding from Kamet Ventures and AXA - one of the world’s largest insurance groups - to accelerate our commercial and expansion phases in the UK and Europe. Birdie has won several prizes and recently was listed as one of the top 10 UK startups to watch in 2019.

We are shaping a role model company. We have a flat, flexible, close-knit & transparent culture, with minimum management and maximum empowerment and autonomy. We share our Objectives, Key Results, Setbacks and Achievements to Birdiers and shareholders alike.

 

All salaries, equity and individual objectives are transparent. Everyone knows what everyone does and supports each other thanks to regular one-to-one meetings. We practice radical candor to say what we think, help everyone grow and never back-stab.

 

Our business rhythm is weekly because speed and focus are key in everything we do. We plan together and align in advance to avoid last-minute rushes. We believe we’re building the organization of the future, open, fair and responsible, where everyone is truly excited to come to work! Join our ranks now and let’s support millions of older adults who need our help.

Your mission

We are looking for an outstanding Account Manager, competent, experienced and excited to join our team to change with us how to care for the elderly.


 

How you will contribute:

 

  • You will work closely within the Customer Care team to manage a community of care agency owners and caregivers, but will interact constantly with the product, tech and sales team as well as with the management team;

  • You will interact, deliver training and follow up closely with care agencies’ staff and carers, ensuring our solution adoption and guiding them through the best onboarding experience;

  • You will be the first point of contact for care agency managers, providing them support and advice through various communication channels;

  • By engaging vibrantly with home care agencies, you will collect agency managers and caregivers’ feedback and proactively suggest solutions and/or technical improvements to significantly improve the Birdie experience; you will personally drive or experiment some of these suggestions;

  • Improve significantly Birdie users’ satisfaction thanks to your outstanding and consistent support

  • Accelerate the onboarding of new clients through the implementation of seamless processes and training

  • Drive improvement across all workstreams, including operations, sales, support and product.

  • Increase care agencies’ usage and retention through various initiatives.

  • You are consistently perceived as a vibrant ambassador of the Birdie brand, values and products among home care agencies.

REQUIREMENTS

We'd love to hear from you if:

  • You have a minimum experience in account management, project management or in elderly care.

  • You have a strong drive to drastically improve how homecare is delivered to the elderly leveraging new technological solutions and flexible care models.

  • You are comfortable with a start-up environment, fast-moving projects and agile approaches.

  • You can easily and clearly nuance, prioritise and articulate long term objectives and weekly targets.

  • You have excellent communication skills, you can easily explain the benefits of the service and feel comfortable to be the first point of contact for care agency managers and caregivers.

  • You are at ease with technology.

  • You are very well organised and able to bring structure, transparency and efficiency in a multi-tasking working environment; you execute tasks swiftly, efficiently and with the highest standards of quality and rigor.

  • You get things done and are not afraid to roll up your sleeves and take responsibility;

  • You are passionate, driven and can self-motivate;

BENEFITS

We have put together an exciting and highly attractive package for this role.

  • An attractive base salary

  • Eligible to equity upon performance

  • Private health insurance + pension employer contribution

  • Personal development budget to put towards books, courses, trainings and conferences permanent coaching within the team and with external experts

  • Gym subscription and numerous other perks and discounts

  • Flexible working

  • 25 days of holiday

  • Frequent company socials, trips and meals - believe us we have fun!

 

 

Why join Birdie?

If you want to work in a truly revolutionary tech startup, create positive social change, and develop yourself as part of a team of seasoned experts in healthcare, tech and successful startups, Birdie is the place for you! Being a high growth and velocity venture, you’ll be able to feel the tangible impact of your work, you’ll gain a deep understanding of all key areas of the start-up, and you’ll have a unique opportunity to guide the direction of the business.

 

You’ll join a team that shares the ambition to radically transform the lives of millions of older adults and is building a work environment 2.0: close-knit, flat, supportive and joyful.

 

You’ll experience a fascinating accelerated journey thanks to our passion to deliver impact, the unparalleled talents in the team and the strong backing from AXA. And you'll have the support to grow with it, with promotion opportunities as early as 9 – 12 months and a personal development plan. Check our blog (https://medium.com/birdiecare) to get a feeling of our culture and vision. And join us now to transform elderly care for the good!

Our story

We have a bold vision. To build a society in which we all age with confidence. We want everyone who ages to feel confident this is a journey worth exploring, on their own terms.


Birdie emerged from the realisation of how much society was struggling with ageing, when our CEO and co-founder, Max, witnessed first-hand the decline of his grand-dad moved in a care home.


Home care is just the start of this journey. At Birdie, we plan to enhance how we age

 

Our investors 

Backed by the world’s leading insurance group AXA and its start-up studio Kamet, we now have the unique opportunity to build the technology that will step change the home care industry and have a positive impact on the lives of millions of older adults and their families..

Our values 

 

We care

We care about our society, the people we work with and the ways in which we can impact millions of lives. We`re committed to building a fantastic service for our users and our industry.

We succeed together

We want to bring everyone on our journey with us, going far beyond what is expected of us and our industry standard. We work to elevate each other, we trust each other, share everything and give continuous feedback

We are brave & ambitious

We continuously challenge the status quo and open our arms to change. We make tough decisions and tackle problems headfirst. We are courageous enough to step outside our comfort zones because nothing is too big for us.

 

We strive for excellence

We’re obsessed with growth. In ourselves, our product, our teams and in our society. We recognise our strengths, share our work, take initiative, ask for help, improve ourselves and always reach higher than the day before.

We love a little quirkiness

We believe in fun and hard work, giving us the tools to succeed and grow, while also creating an environment that celebrates humour, community spirit and idiosyncratic talents.

How to apply...

Full managed

 

We take care of the entire process for you so we can manage and remove poor experiences like ghosting, no feedback, no updates and so on  🙌

 

All you have to do is let your Relationship Manager know you’re interested, ask them any questions you have and they will take care of the rest.

Straight to the front

From there, what’s next is super simple  😇

If you like the initial sound of the company/ role. We then act as your “in” with them and set up an initial phone chat with you and the Hiring Manager there. 

 

The chat will be pretty informal and should only last 10-15 minutes - It's a fact find for both of you. 

 

More than prepared 

 

Before the call we will send you EVERYTHING you'll need to know about the company / who they are looking for / format of the call and so on. 

 

You will be fully prepared and know what to expect at every stage 😀