Early access version 
Account Manager
with Arch
 Job Description

Account Manager 

Salary: Up to £45,000+ basic salary. Plus share options and bonus. 

 

ABOUT THE ROLE 

 

Arch is a revolutionary single platform for click & collect, delivery, table ordering and in-store kiosks.  Lovingly crafted in London - trusted by restaurant managers around the world from your favourite coffee shop to your cool lunch spot. 

 

Customers include Disneyland, Black Sheep Coffee, Amazon and many more. 

 

Our product is an entirely new category and an untapped market in which we are now starting to scale up.

 

We are a growing company, and we recognise we are not just building world-class products, we are also seeking to build a world-class team and a set of sustainable practices that will continue to deliver value as we scale. We believe that the best work comes from cross-functional, self-organising, and diverse teams that take ownership of their processes and practices.

 

You will be the first hire in our Account Manager team, leading that entire function with the long term view to build and scale a team around you. 

 

The Account Manager team is focused on helping customers from onboarding, through launch and during their journey with Arch. As an Account Manager with Arch you will be working directly with our customers, supporting them during their onboarding, implementation and long term partnership while sharing best practice and insight from the industry.

 

The role requires someone who is a sharp and experienced account manager, passionate about helping customers, creating strong relations, someone who has a passion for helping people, creative thinking, the ability to forecast what customers might be looking for and a strong desire to learn about the product.

 

REQUIREMENTS

  

  • Demonstrable account management or customer success experience, or equivalent industry experience.

  • Commercials experience on handling renewals and upsells

  • Proven credibility building respect with clients when talking about solutions, commercial structures, change management and benefits to the solutions

  • Clear analytical thinker and problem solver with an ability to use the data available to develop fresh insights and ideas

  • Enthusiastic business ethic, a service-oriented ethos and the talent to forge strong connections

  • Great attention to detail

  • Focuses on priorities to drive business performance

  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs

  • Communicates with colleagues effectively by listening and sharing information

  • Consults and briefs others regularly, ensuring full understanding is achieved

  • Handles difficult situations confidently and removes restrictions to communication

  • You have solid written, communication and presentation skills

  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs

 

 

BENEFITS

 

  • A great early team and challenging problems to solve. We're currently a team of 7 and growing fast in all departments. 

  • Very competitive salary. We have the customers in place, now looking for the right person to lead their journey so we are happy to offer strong salaries.  

  • Flexible working arrangement - work the hours you want, work from wherever you want.

  • You’re able to work from home or from a WeWork of your choice

  • Very technical founders with proven success of scaling and selling companies. 

  • Options for fully or partial remote working – ideally within the UK

  • A flexible working environment 

  • EMI Share Scheme

  • We're a growing company so your contributions will be valued and have a big impact

  • Mentoring and training

  • Vocational training allowance and a training fund to use as you want for non-work-related training

  • Ring-fenced training and innovation time

  • Social events

  • Uncapped Bike to work scheme

 

 

INTERVIEW PROCESS 

Stage 1: 

Introductory Video / call with the Founder, Neri - 15 minutes

 

Step 2:

Video call with wider team

 

Step 3 

Final call / meet in person where possible

Step 4

Job offer 

We’re looking to hire the right person ASAP but, we’re happy to wait for your notice period or any other commitments you have in place.

How to apply...

Full managed

 

We take care of the entire process for you so we can manage and remove poor experiences like ghosting, no feedback, no updates and so on  🙌

 

All you have to do is let your Relationship Manager know you’re interested, ask them any questions you have and they will take care of the rest.

Straight to the front

From there, what’s next is super simple  😇

If you like the initial sound of the company/ role. We then act as your “in” with them and set up an initial phone chat with you and the Hiring Manager there. 

 

The chat will be pretty informal and should only last 10-15 minutes - It's a fact find for both of you. 

 

More than prepared 

 

Before the call we will send you EVERYTHING you'll need to know about the company / who they are looking for / format of the call and so on. 

 

You will be fully prepared and know what to expect at every stage 😀