Customer Success/
Account Manager
with Ambie
At a glance
We save businesses huge amounts of time, and create better engagement with customers, by ensuring the right music is always playing at the right time... in any environment.
Salary: Circa £35,000+
Market: Music Tech
Stage: Super Growth
Company size: 15+
Office: Stables Market in Camden Town, London.
Founded: 2015
Website > https://www.ambie.fm/
Highlights
The
Job title:
Customer Success/ Account Manager
Company:
Ambie
What they do:
Ambie saves businesses huge amounts of time, and create better engagement with customers, by ensuring the right music is always playing at the right time... in any environment.
Our mission is to reinvent background music for businesses all over the world.
What you'll do:
- Retention: ensuring our customers stay with us for a very long time
- Referral: encouraging our customers to refer us to other businesses
- Expansion: upselling customers with new products and upgrades
Growth potential:
We are looking for someone who can take on a real 360 approach so further down the line they will be in charge of more and more accounts, some of them being our key accounts. Later on they will likely end up managing the customer team if they are so inclined.
You will have the unique opportunity to shape this role however they you want to and take it in whichever direction you want; the next 12 months are going to be so crucial for Ambie as a company and could really accelerate your career.
Full Job Description
About
Ambie is growing quickly and looking to invest in account management and customer success.
Based in the heart of London, you’ll be helping us disrupt the antiquated multi-billion dollar background music industry, by creating an automated, B2B music streaming service which is already used by leading retail and hospitality brands including Karen Millen, Hyatt Hotels, D&D London, Ottolenghi, Crussh and Sofa Workshop.
The Role
The role has three core objectives:
1. Retention | Ensuring our customers stay with us for a very long time
2. Referral | Encouraging our customers to refer us to other businesses
3. Expansion | Upselling customers with new products and upgrades
Key Responsibilities
● Ensuring customers are continuously receiving value from the service and product throughout the length of their subscription
● Prospecting and managing upsells i.e. adding new sites and upgrades from monthly to annual contracts
● Managing all customer renewals and retention plans
● Customer relationship-building and delivering a best-in-class customer experience
● Gathering and presenting feedback and insights from our customer base for possible new features
● Designing/managing customer incentives and promotions inc. referral programs
Requirements
● 3-4 years demonstrated experience in a customer-facing role
● Excellent personal and communication skills
● High emotional intelligence
● A creative problem solver with lots of initiative
● Very organised and efficient with excellent time management
● A fun and outgoing personality and most importantly, a real self starter
Benefits
● Competitive salary (based on experience)
● Great bonus and commission structure
● Flexible working hours and holiday days
● Great office culture (based in London Bridge, London)
What We're Building
We save businesses huge amounts of time, and create better engagement with customers, by ensuring the right music is always playing at the right time... in any environment.
We use a combination of expert curators and business data to compile playlists tailored to your space, our app schedules these playlists to match your trading patterns and you can then play them directly from our custom player.
Our mission is to reinvent background music for businesses all over the world.
Check out our blog >
How to apply...
Full managed
We take care of the entire process for you so we can manage and remove poor experiences like ghosting, no feedback, no updates and so on 🙌
All you have to do is let your Relationship Manager know you’re interested, ask them any questions you have and they will take care of the rest.
Straight to the front
From there, what’s next is super simple 😇
If you like the initial sound of the company/ role. We then act as your “in” with them and set up an initial phone chat with you and the Hiring Manager there.
The chat will be pretty informal and should only last 10-15 minutes - It's a fact find for both of you.
More than prepared
Before the call we will send you EVERYTHING you'll need to know about the company / who they are looking for / format of the call and so on.
You will be fully prepared and know what to expect at every stage 😀