Release date : 21/10/2019
Company: Akkroo https://akkroo.com/
Job position: Customer Success Manager
Start Date: ASAP
About Akkroo >> Show me
Job profile - early version
Akkroo is a vibrant and fast paced Software-as-a-Service (SaaS) scale-up, addressing the broken methods around collecting and processing leads from B2B trade shows, exhibitions and events. We are the forerunners of Event Lead Capture, offering a quality solution that connects events, sales and marketing for businesses across the UK, US and Europe.
We’re 5 years into our journey, with an ever improving platform, a growing global customer base and having just closed our Series A funding round, are ready for the next chapter! What better time to get involved with a company?
We know that happy customers are at the very heart of a successful SaaS business.
In our commitment to being a customer-driven organisation that builds long-term partnerships with successful customers, we’re now ready to bring on our next Customer Success Manager.
As a CSM, you’ll get to work with an established product and team, and you’ll be responsible for helping our customers achieve success with Akkroo across a wide range of verticals and company sizes. It's a testament to our product and team that we have a mixture of longstanding customers who have been with us for multiple years alongside new ones each month.
Enabling and empowering our customers to become Akkroo experts in order to achieve and surpass their event targets and goals
Be a trusted advisor and build strong relationships with our customers at all levels to ensure successful adoption of the product and processes
Be an Akkroo and event expert to assist the client during onboarding and further training
Work directly with the Sales and Account Management teams to ensure growth and retention of accounts
If you love building relationships, are emotionally intelligent, and pride yourself on your communication skills then you could be our next superstar. It’s a must that you’re a proactive self starter, always looking to add more value and improve existing processes. If this sounds like you, hit apply.
Our absolutely ideal candidate would also mentally think ‘tick’ to the below:
You love to get a deep understanding of a customer’s business and their processes
You’re confident in presenting and delivering training and being content executing this remotely or face-to-face
Whilst not essential, it would be beneficial if you have experience working in B2B Customer Success or in B2B customer-facing roles (either support or sales)
You relish the idea of working in a small, fast-growing tech business
You have experience working in or with SaaS products
You have experience using or working with CRM systems
You’re comfortable speaking to people both in senior and junior roles in large multinational corporate organisations
WHY WORK HERE?
We are committed to ratcheting salaries as we grow, so you’ll be rewarded for being an amazing employee and contributing to our growth!
A lot of places boast a great culture, but what’s going on here is really second to none (check out our instagram for a sneak peak). You would join a vibrant, supporting and friendly team, who are laser focused on seeing results and making a real impact. We have a set of core valueswhich define us and shape our tribe, if they resonate with you then we could be onto something.
You can also enjoy…
Tech/work tools: We supply you with the best hardware so you can focus on the tasks at hand. We’ll hook you up with a MacBook on your first day, and we’ll sort out getting any additional hardware you need as you get settled.
Social: You can enjoy monthly team lunches (we’ll get the bill), various fun events and a company which genuinely gets on well with each other.
Holiday: We’re all adults here, so we’ll trust you to decide how much holiday you want to take (with a minimum of 24 days).
Values: You will be in a team united by 5 core values which we live and breath, see our website to find out more!
Pay: We’re committed to paying competitively so you’re not worried about making a living whilst you’re here.
Life perks: Discounts on gym membership, cinema, high street brands and cycle-scheme.
Food and drink: Fully stocked fruit bowls to keep you healthy, free breakfast options. A barista style coffee machine stocked with locally roasted beans, and any tea you would like.
Learning perks: We’ll give you £200 towards books and learning materials every year, so your next read is on us.
Unfortunately sponsorship will not be provided, so full authorisation to work in UK without any restrictions is required.
How to apply...
We take care of the entire process for you so we can manage and remove poor experiences like ghosting, no feedback, no updates and so on 🙌
All you have to do is let your Relationship Manager know you’re interested, ask them any questions you have and they will take care of the rest.
Straight to the front
From there, what’s next is super simple 😇
If you like the initial sound of the company/ role. We then act as your “in” with them and set up an initial phone chat with you and the Hiring Manager there.
The chat will be pretty informal and should only last 10-15 minutes - It's a fact find for both of you.
More than prepared
Before the call we will send you EVERYTHING you'll need to know about the company / who they are looking for / format of the call and so on.
You will be fully prepared and know what to expect at every stage 😀