ABOUT AKKROO

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Akkroo is a vibrant and fast paced Software-as-a-Service (SaaS) scale-up, addressing the broken methods around collecting and processing leads from B2B trade shows, exhibitions and events. We are the forerunners of Event Lead Capture, offering a quality solution that connects events, sales and marketing for businesses across the UK, US and Europe.

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We’re 5 years into our journey, with an ever improving platform, a growing global customer base and having just closed our Series A funding round, are ready for the next chapter! What better time to get involved with a company?

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THE ROLE

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We know that happy customers are at the very heart of a successful SaaS business.

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In our commitment to being a customer-driven organisation that builds long-term partnerships with successful customers, we’re now ready to bring on our next Customer Success Manager.

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As a CSM, you’ll get to work with an established product and team, and you’ll be responsible for helping our customers achieve success with Akkroo across a wide range of verticals and company sizes. It's a testament to our product and team that we have a mixture of longstanding customers who have been with us for multiple years alongside new ones each month.

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YOUR RESPONSIBILITIES

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• Enabling and empowering our customers to become Akkroo experts in order to achieve and surpass their event targets and goals

• Be a trusted advisor and build strong relationships with our customers at all levels to ensure successful adoption of the product and processes

• Be an Akkroo and event expert to assist the client during onboarding and further training

• Work directly with the Sales and Account Management teams to ensure growth and retention of accounts

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ABOUT YOU

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If you love building relationships, are emotionally intelligent, and pride yourself on your communication skills then you could be our next superstar. It’s a must that you’re a proactive self starter, always looking to add more value and improve existing processes. If this sounds like you, hit apply.

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Our absolutely ideal candidate would also mentally think ‘tick’ to the below:

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• You love to get a deep understanding of a customer’s business and their processes

• You’re confident in presenting and delivering training and being content executing this remotely or face-to-face

• Whilst not essential, it would be beneficial if you have experience working in B2B Customer Success or in B2B customer-facing roles (either support or sales)

• You relish the idea of working in a small, fast-growing tech business

• You have experience working in or with SaaS products

• You have experience using or working with CRM systems

• You’re comfortable speaking to people both in senior and junior roles in large multinational corporate organisations

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WHY WORK HERE?

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We are committed to ratcheting salaries as we grow, so you’ll be rewarded for being an amazing employee and contributing to our growth!

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A lot of places boast a great culture, but what’s going on here is really second to none (check out our instagram for a sneak peak). You would join a vibrant, supporting and friendly team, who are laser focused on seeing results and making a real impact. We have a set of core valueswhich define us and shape our tribe, if they resonate with you then we could be onto something.

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You can also enjoy…

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• Tech/work tools: We supply you with the best hardware so you can focus on the tasks at hand. We’ll hook you up with a MacBook on your first day, and we’ll sort out getting any additional hardware you need as you get settled.

• Social: You can enjoy monthly team lunches (we’ll get the bill), various fun events and a company which genuinely gets on well with each other.

• Holiday: We’re all adults here, so we’ll trust you to decide how much holiday you want to take (with a minimum of 24 days).

• Values: You will be in a team united by 5 core values which we live and breath, see our website to find out more!

• Pay: We’re committed to paying competitively so you’re not worried about making a living whilst you’re here.

• Life perks: Discounts on gym membership, cinema, high street brands and cycle-scheme.

• Food and drink: Fully stocked fruit bowls to keep you healthy, free breakfast options. A barista style coffee machine stocked with locally roasted beans, and any tea you would like.

• Learning perks: We’ll give you £200 towards books and learning materials every year, so your next read is on us.

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For more information on our perks and why we are a great place to work, click here. Or check out our instagram.

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Unfortunately sponsorship will not be provided, so full authorisation to work in UK without any restrictions is required.